Terms and Conditions

Terms

Effective February 1st, 2021

Intro

“TENDRX FZCO maintains https://tendrx.io/ Website (“Site”).

Welcome to https://tendrx.io/. TendrX provides logistics professionals with the opportunity to find new business and new business partners while creating and maintaining digital relationships within the logistics community.

These Terms of Service contain the terms and conditions that govern all use of our Platform and Services and all content, services and/or products available on or via the Platform (the “TendrX Services”).
The TendrX Services are offered to you subject to your acceptance, without modification by the parties pursuant to these Terms of Service), of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy at https://tendrx.io/privacy, and any future modifications thereof, and procedures that may be published from time to time on the Platform or made available to you on or via the TendrX Services. When accepted by you, these Terms form a legally binding contract between you and TendrX. If you are entering into these Terms on behalf of an entity, such as your employer or the company you work for, you represent that you have the legal authority to bind that entity.
Please read these terms carefully. By registering for, accessing, and/or otherwise using the TendrX services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to be bound by these terms, do not register or use the platform or the TendrX services.
TendrX may, in its sole discretion, elect to suspend or terminate access to, or use of the TendrX Services to anyone who violates these Terms.
If you register for a free trial of the TendrX Services, the applicable provisions of these Terms will govern that free trial.
To accept these Terms for it self a person must have the legal capacity to do so and the individual must be at least 18 years of age. In the case of a legal entity, the entity must be duly incorporated with valid registration.
You are contracting with TENDRX-FZCO based in Dubai, United Arab Emirates. Companies based in UAE will contract with Grandstone services SL based in Malaga, Spain.
The original language of these Terms is English. TendrX may make available translations for convenience. In case of conflicts between the original English version and any translation, the English version shall prevail.
Changes

We may modify this Contract, our pricing, our Privacy Policy and our Cookies Policy from time to time. If we make material changes to it, we will provide you notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. We agree that changes cannot be retroactive. If you object to any changes, you may close your account.Your continued use of our Services after we publish or send a notice about our changes to these terms means that you are consenting to the updated terms as of their effective date.

Payment
You’ll honor your payment obligations and you agree to us storing your payment information. You acknowledge that fees and taxes may be added to our prices.
If you buy any of the TendrX services, you agree to pay the applicable fees and taxes where applicable. Failure to pay these fees will result in the termination of your Services.

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Visa or MasterCard debit and credit cards in USD & EURO will be accepted for payment.
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.

You agree that:
Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
If you purchase a subscription, your payment method automatically will be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, cancel before the renewal date.
Accepted payment methods are:
· credit/debit cards
· electronic bank transfer(possible as of € 100 per month fee)
TendrX user policy
You agree to:
Complying with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, export control laws, tax laws, and regulatory requirements
Providing correct information and keep it updated
Using the Services in a professional manner.
You agree to not:
Provide fake information
Develop, support or use the software, devices, scripts, robots or any other means or processes (including crawlers, browser plugins and add-ons or any other technology) to scrape the Services or otherwise copy profiles and other data from the Services;
Override any security feature or bypass or circumvent any access controls or use limits of the Service
Copy, use, disclose or distribute any information obtained from the Services, whether directly or through third parties (such as search engines), without the consent of TendrX
Disclose information that you are not allowed to disclose
Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets or other proprietary rights.
Violate the intellectual property or other rights of TendrX.
Post anything that contains software viruses, worms, or any other harmful code
Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Services or any related technology that is not open source
Sell/re-sell or otherwise monetize the Services
Use bots or other automated methods to access the Services, add or download contacts, send or redirect messages;
Monitor the Services’ availability, performance or functionality for any competitive purpose;
Place an unreasonable load on, the Services (e.g., spam, denial of service attack, viruses, gaming algorithms); and/or
Automated processing
We use data and information about you to make relevant suggestions to you and others. Keeping your profile accurate and up to date helps us to make these recommendations more accurate and relevant

Support

TendrX shall provide reasonable technical support to the Customer and its authorized User. Supplier shall respond to enquiries of support from a Client utilizing the contacts set forth below as soon as reasonably possible.
The contacts for all enquiries of support are:
· In-app communication via a ticket support system
· Support@tendrx.io

Intellectual property

This is an agreement for access to and use of the Tendrx Services, and you are not granted a license to any software by this Agreement. The TendrX Services are protected by intellectual property laws, they belong to and are the property of us or our licensors (if any), and we retain all ownership rights to them. You agree not to copy, rent, lease, sell, distribute, or create derivative works based on the TendrX Services in whole or in part, by any means, except as expressly authorized in writing by us.
We encourage customers to give feedback and suggestions on the TendrX Services. You agree that such feedback and suggestions will be non-confidential and that we own all rights to use and incorporate them into the TendrX Services, without payment or attribution to you.

Content

By using the Services, you may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. TendrX generally does not review content provided by our Customers or others. You agree that we are not responsible for others’ (including other Members’) content or information. We cannot always prevent this misuse of our Services, and you agree that we are not responsible for any such misuse. Please reach out to us to report content or information as described above: report@tendrx.io.

Warranty

Unless otherwise expressly stated by TendrX, the TendrX services, material and any content, services made available with or via the TendrX services are provided “as is” and “as available” without warranties of any kind either express or implied.
Unless otherwise expressly stated by TendrX, TendrX and its affiliates do no warrant that the TendrX services and any content, services or features made available with or via the TendrX services will be uninterrupted or error-free or that the servers that make them available are free or viruses or other harmful components.
The laws of certain countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages.If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Duration

TendrX will process data on behalf of the Client until the termination of the Services in accordance with these Terms. Upon termination, TendrX will store the Client’s data for a period of six months, should the Client wish to reopen the Account to resume the use of the TendrX Services or to export Client Data, unless instructed otherwise by the Client. TendrX deletes all the personal data after the end of the provision of services relating to processing, and deletes existing.

Termination

Both you and TendrX may terminate this Contract at any time with notice to the other. On termination, you lose the right to access or use the Services. The following shall survive termination: Any amounts owed by either party prior to termination remain owed after termination.

Indemnification

You agree to defend, indemnify and hold harmless TendrX and its affiliates, and their respective directors, officers, employees and agents, from any claims, losses, damages, liabilities, including attorney’s fees, arising out of your use or misuse of the TendrX Services, its affiliates and/or third parties, violation of these Terms, violation of the rights of any other person or entity, or any breach of the foregoing representations, warranties, and covenants.
You will indemnify, defend and hold us and our Affiliates harmless, at your expense, against any third-party claim, suit, action, or proceeding (each, an “Action”) brought against us (and our officers, directors, employees, agents, service providers, licensors, and affiliates) by a third party not affiliated with us or our Affiliates to the extent that such Action is based upon or arises out of
· unauthorized or illegal use of the TendrX Service by you or your Affiliates,
· your or your Affiliates’ noncompliance with or breach of this Agreement,
· your or your Affiliates’ use of Third-Party Products, or
· the unauthorized use of the TendrX Service by any other person using your User information.
We will: notify you in writing within ten (10) days of our becoming aware of any such claim; give you sole control of the defense or settlement of such a claim; and provide you (at your expense) with any and all information and assistance reasonably requested by you to handle the defense or settlement of the claim. You will not accept any settlement that imposes an obligation on us; requires us to make an admission; or imposes liability not covered by these indemnifications or places restrictions on us without our prior written consent.
Governing Law and jurisdiction

In the event of a dispute, controversy or claim arising out of or in relation to these Terms, including but not limited to the formation, validity, breach or termination thereof, the parties shall attempt to solve the matter amicably in mutual negotiations. In the event a mutually acceptable resolution cannot be reached within a reasonable time, either party will be entitled to seek all available remedies, including legal remedies subject to the terms and conditions set forth below. Notwithstanding the foregoing and subject to the terms and conditions set forth below, either party may seek injunctive relief with respect to any disputed matter to the extent possible under applicable law. Should an amicable settlement between parties not be possible, the dispute shall be finally solved in court or by arbitration as designated herein subject to the terms and conditions set forth below. These Terms are governed by the laws of the UAE.

Entire Agreement

These Terms are the entire agreement between Client and TendrX regarding Client’s use of the TendrX Services and supersedes all prior agreements, proposals or representations, written or oral, concerning its subject matter. Except as otherwise provided herein, no modification, amendment, or waiver of any provision of these Terms will be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.

Complaints and notices

TendrX has appointed a Data Protection Officer. To exercise your rights regarding your Personal Data, or if you have questions regarding these Terms or our privacy practices please email us at privacy@tendrx.io

Governing Law and jurisdiction

Your subscription

When you buy a subscription you can open an Account and have 1 or more Users to that Account. With this Account you can publish your company details and information and make yourself anonymous or visible via the TendrX services. As between you and TendrX, you own the content that you publish on, or upload to the TendrX platform and you are only granting TendrX and our affiliates the following non-exclusive license:

A worldwide, transferable and sublicensable right to use, copy, modify, distribute, publish and process, information and content that you provide through our Services and the services of others, without any further consent, notice and/or compensation to you or others. These rights are limited in the following ways:
You can end this license for specific content by deleting such content from the Services, or generally by closing your account
While we may edit and make format changes to your content (such as translating or transcribing it, modifying the size, layout or file type or removing metadata), we will not modify the meaning of your expression.
You and Tendrx agree that if content includes personal data, it is subject to our Privacy Policy.
You and TendrX agree that we may access, store, process and use any information and personal data that you provide in accordance with, the terms of the Privacy policy and your choices (including settings).
By submitting suggestions or other feedback regarding our Services to TendrX, you agree that TendrX can use and share such feedback for any purpose without compensation to you.

PAYMENT CONFIRMATION – Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

CANCELLATION POLICY – Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

REFUND POLICY – Refunds will be done only through the Original Mode of Payment